FAQ

Frequently asked questions — answers to your questions

Account

Who can create a profile?

Anyone who has reached the legal age for marriage (women 18, men 21), or, with their consent, a parent, guardian or sibling.

Can I open more than one profile?

One profile per person, and one account per mobile number. A guardian can manage the profiles of more than one son or daughter from separate accounts.

What if I forget my password?

Click the “Forgot password” link on the login page, then set a new password using the link we email you.

How do I close my profile once the marriage is settled?

From “My profile” → “Privacy settings” you can hide your profile, pause your account or request permanent deletion. A deletion request takes effect after 30 days.

Profile & search

Who can see my photos?

You decide: everyone, logged-in members, or only people whose interest you have accepted. “Everyone” is selected at first; you can change it at any time from the “Photos” section of “My profile”. The same rule applies to the profile photo and the gallery.

How long do I wait after sending interest?

If there is no reply within 30 days, the interest expires. Until then, you can also withdraw it if you wish.

Can I share a profile with my family?

Yes. Send a link using the “Share” option on the profile page. The link shows only general information; photos and contact details stay private.

Verification & safety

How long does verification take?

Usually 1–2 working days. You are told the result by notification and email.

Can other members see my birth registration certificate?

No. Only our verification team sees the certificate, and every time it is viewed is recorded.

What should I do if someone asks for money?

Don't send any money. Keep screenshots of the messages and report them from the profile or the conversation. ShadiMaker never asks for any fee.

If I report or block someone, will they find out?

No. Reporting and blocking are both completely private. You can report from the “Report” button on a profile, or by entering the profile ID with the “Report a member” button on the support ticket page.

How do I tell the support team about a problem?

Log in and open a new ticket from the “Support tickets” page. The ticket's status is shown — open, in progress, resolved or closed — and you are notified by notification and email when the support team replies. You can open up to 3 new tickets in 24 hours; for the same issue, reply in your earlier ticket. If you can't log in, use the form on the contact page.

Points, referrals & boost

How do I earn points?

100 for registering (double, 200, if you join with a referral code), 20 for each completed profile step, 50 for birth registration verification, 100 for each successful referral, 1 points for every minute you are active on the site (up to 60 a day), and when a success story (100), review (20) or blog post (50) you submit is approved — once for each piece of writing.

How do I submit a success story, review or blog post?

Log in and submit it from the “My writing” page in the menu; success stories can also be submitted from the “Success stories” page. Each piece is published, and you earn points, only after our team checks and approves it. If it is rejected, you are told why; you can correct it and submit again. You can submit up to 3 pieces in 24 hours.

Can points be bought with money?

No. Points cannot be bought, sold or transferred. Donating does not earn points either.

How long does a boost last?

24 hours. The more points you use, the higher you appear among boosted profiles. When it ends, your profile returns to the normal order.

Why haven't my referral points been added yet?

The new member must verify their email and complete 70% of their profile within 7 days@if (setting('referral.require_verification')), and get their birth registration verified@endif. See the current status on the “Refer a friend” page.

Costs & donations

Does using ShadiMaker cost anything?

No. Creating a profile, searching, sending interest and messaging — every feature is free.

Is donating required?

No. If ShadiMaker helps you, you may donate voluntarily. Donating or not makes no difference to the features you get.

Can I get money back if I donated the wrong amount?

Yes. Tell us within 7 days with the transaction ID; we check it and return the money by the same method.

Didn't find the answer you need?See the detailed guides, or contact the support team.