Help centre

Help centre — how can we help?

Type a question to search, or choose from the topics below. Clear answers for members and guardians alike.

Popular:VerificationHiding your profileBoostFraud
An urgent safety problem? If someone asks for money or threatens you, report them from their profile straight away. If a life is at risk, call 999.

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Popular questions

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How do I submit my birth registration certificate? What should I do if someone asks for money? Where does my profile appear when I boost it? Why haven't my referral points been added yet? How do I close my profile once the marriage is settled? Who can see my photos?

Direct help

Open a support ticket
Usually answered within 1 working day Submit a success story, review or blog post
Earn points when it is approved Helpline: 01812-726495
Sat–Thu, 10 am – 6 pm hello@shadimaker.com

Guides & policies

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User guideFrom sign-up to family discussions — step by step Safety guideSpotting fraud and meeting safely Community guidelinesKeeping the community decent for everyone Terms of useThe rules and conditions for using ShadiMaker Privacy policyHow your information is collected and used Donations, refunds & cancellationDonation refunds and point cancellation rules Cookie policyWhat cookies are and which ones we use Closing and deleting an accountHiding, pausing or permanently deleting a profile